Am Ladenzentrum 2, D- 21465 Reinbek, Germany


HANSEANDINA Deutschland GmbH
Am Ladenzentrum 2 D-21465 Reinbek, Germany
Telephone: + 49 40 3074 4540


General Manager:
Jan Onnen


Registry Court and Number:
Local Court of Lübeck
HRB 15601 HL


Responsible / responsible for journalistic-editorial texts:
Jan Onnen, Camila Ramos, Alexander Sánchez.


Complaints procedure via online dispute resolution for consumers (OS):
In case of legal conflicts with consumers (§ 13 BGB), we agree to participate in consumer arbitration proceedings under the Consumer Dispute Settlement Act.


The consumer arbitration board responsible for us is the:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V. Straßburger Straße 8 77694 Kehl am Rhein, Germany
Telephone: +49 7851 795 79 40
Fax: +49 7851 795 79 41


Platform of the European Commission for settlement of Online-Conflicts:

Data Privacy

We are sure that the protection of your privacy when using our website is very important for you. We assume the protection of your personal data quite seriously. Because of that reason we want you to know, when we store and which data and the way how we use it. We want to inform this to you by means of this declaration of data protection.

As follows we inform on data collection when using our website. Personal data is considered all data with direct or indirect reference to you such as e.g. name, address, electronic mails, habits of the user.

We process data as per RGPD Article 6 paragraph 1 letter a), b), c), f). This means, that we only process information on the person, if we have the explicit approval for this purpose (letter a)), provided that it is necessary for fulfilling a contract or measures as necessary previous to the contract (letter b)), that we are legally obliged to use (letter c)) or that we have a legitimate and justified interest for the processing (letter f)). The respective juridical norm will be indicated in each case.

When establishing contact with us via E-mail or using a contact form, we store the data as supplied by you (your e-mail, in a given case your name and your telephone number), as to be able of responding your inquiries. Data as obtained in this sense are erased once the reason of consultations is not given yet. Depending upon the type of consultation we take this data with your expressed authorization in accordance with provisions established in article 6, par 1 letter a) RGPD, for development and fulfillment of one contract or for taking measures previous to a contract in accordance with article 6, par 1 letter b) RGPD or, in case of legitimate and justified interest in accordance with article 6, par 1 letter f) RGPD. The legitimate and justified interest consists in responding to consultations and for informing on our products and services.

Under the use of the website exclusively with informative purposes, that is, when you do not register or do not send information, only the data sent by your browser to the server that we use are collected. When you want to consult our website in the internet the following data are collected, which are technically necessary for us to show you our website and for guaranteeing the stability and security. The transfer is automatically executed by means of your browser and it is inherent to this one when using the internet (the legal base is constituted by article 6, par. 1 letter f) RGPD);

  • IP Address
  • Date and hour of the consultation
  • Difference of time zone in regard to Greenwich Mean Time (GMT)
  • Contents of the consultation (concrete website)
  • Condition of access / code of HTTP status
  • Quantity of transmitted data
  • Website that the consultation comes from
  • Browser
  • Operative system and its platform
  • Language and version of browser software

The responsible party in accordance with dispositions in art. 4 Num. 7 of the Basic Rules of the European Data Protection (RGPD) appears in the Imprint.

We will only use your personal to get ready the products and services as required or for other purposes, which for you had given us your approval and consent provided that there are no other legal obligations which establish anything different.

In front of us you have the following rights in regard to your personal data:

  • Right to receive information
  • Right to rectification or elimination
  • Right to restriction in regard to processing
  • Right to contradict the processing
  • Right to transferability of data

In addition, you have the right of claim in front of the vigilance authorities for data protection about the processing of your personal data by our end.

In the case that you had given a consent for your data processing, you can revoke it in any moment. This revocation influences the authorization for processing of your personal data after having been declared in front of us.

We store the personal data meanwhile this is necessary for fulfillment of our obligations previous and posterior to contract. This does not affect your right to be erased or to limit the use. In addition, this does not affect our right to continue storing the data because of legal obligatory reasons (art. 6 par 1 letter c) RGPD), or in the case of existing a legitimate and justified right (art. 6 par 1 letter b) RGPD). Under special interest it is specially understood the revision and exigency of indemnities and of other rights.

Entering files, required because of stability and security reasons for the system, are automatically eliminated after 4 days.

In addition to aforementioned data, during the use of our website Cookies are stored in your computer. The Cookies are small text files, stored in your hard disk, assigned to your browser and by means of which determined information is sent to the site which places them (in this case by us). The Cookies cannot execute programs or transfer virus to your computer. They serve to make that the internet offer in general becomes more friendly and effective with the user.

  1. 1. This website uses the following classes of Cookies, whose size and functioning is explained as follows.
    • Transient Cookies (see b)
    • Persistent Cookies (see c)
  2. The transient Cookies are automatically erased, when you close the browser. Part of these are specially the Session Cookies. These ones preserve a called Session-ID, which allows to assign different consultations of your browser to the common session. In this way it is possible to recognize your equipment, when you came back to our website. The Session Cookies are eliminated, when you leave the site or close the browser.
  3. The Persistent Cookies are automatically eliminated after a pre-established time is elapsed, which may vary in accordance with each Cookie. You may erase the Cookies at any moment in the configuration of security of your browser.
  4. You must configure your browser in accordance with your desires and e.g. rejecting to receive Cookies from Third Parties or from all the Cookies. We indicate you, that you probably cannot use all of the functions of this website.

We use technical and organizational security measures with the purpose of protecting the data placed at disposal of possible accidental or deliberate manipulations, losses, destruction or access by non-authorized persons. In the case of personal data collection and processing, the data is transmitted in encrypted way as to prevent a fraudulent use of data by third parties. Our security measures are continuously updated in accordance with technological development.

The continuous development of internet presents the necessity of carrying out in different intervals, adjustments to our declaration of data protection. We reserve the right to execute the respective adjustments in any moment.

When entering to our site, we anonymously register, the entering route of the visitors to our internet site and how many users entered to the site. (Browser, links, direct typing or advertising measures). Data is not used for identifying individual users, but exclusively for supply of quantitative measurements. Statistics cannot be used to make a follow up to your activities in other websites. Data are not interrelated with other services. If you have deactivated the placing of Cookies in your browser, your visits are not registered. Otherwise, the Cookies are automatically eliminated after seven days.

Our website in internet integrates contents of other suppliers. These may be just elements of contents (e.g. news, novelties), but also Widgets (functions such as e.g. accounting systems) or for instance documents and technical libraries. In this class the Google Fonts are also included. Because of technical reasons this is carried out by loading these contents of the browser from other servers. In this sense the IP address is used as currently used by your browser and the browser of the consulting system. Please observe in that regard the respective declarations of data protection of the supplying third parties.